Returns & Exchange Policy
Return & Exchange Policy – Elkay Water Filters
Effective Date: October 19, 2026
At Repair Gizmo, we are committed to providing our customers with genuine, high-quality Elkay water filters and replacement products. Due to the sanitary nature of water filtration products, we maintain a strict return and exchange policy to protect product quality and customer safety.
1. All Sales Are Final
All Elkay water filters purchased through Repair Gizmo are considered final sale and non-refundable, except in cases involving damaged, defective, or incorrectly shipped products.
We do not accept returns or exchanges for:
- Incorrect filters ordered by the customer.
- Changes of mind or products no longer needed.
- Opened, installed, used, or partially used filters.
- Products with damaged or missing original packaging.
- Filters purchased for incompatible equipment.
- Products damaged due to improper installation, handling, or storage.
Customers are responsible for verifying the correct model number and compatibility before completing their purchase.
2. Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, or contains an incorrect item due to an error by Repair Gizmo, please contact us within 7 calendar days of delivery.
To request assistance, email info@repairgizmo.com with:
- Your order number.
- The product model number.
- A description of the issue.
- Clear photographs of the product, packaging, and shipping label.
Our team will review your request and determine the appropriate resolution, which may include a replacement, exchange, or refund.
Do not discard damaged products or packaging until your claim has been reviewed.
3. Exchanges
Exchanges are only available for products that arrive defective, damaged, or incorrectly shipped.
All exchange requests are subject to verification. Repair Gizmo reserves the right to request that the original product be returned for inspection before issuing a replacement.
If an exchange is approved due to our error, Repair Gizmo will cover reasonable return shipping and replacement shipping costs.
4. Shipping and Delivery
Elkay water filters are sourced through our authorized supply channels and may be shipped directly from our suppliers.
- Estimated processing and delivery times are provided at checkout or during order confirmation.
- Delivery estimates are not guaranteed.
- Customers are responsible for providing an accurate shipping address.
- Orders cannot always be canceled or modified once processing or shipment has begun.
If your shipment arrives damaged, please retain all original packaging and contact us promptly.
5. Manufacturer Defects and Warranty
Products believed to have a manufacturing defect may be subject to review under the applicable Elkay manufacturer warranty.
Repair Gizmo may assist customers with submitting warranty-related information. Manufacturer warranty eligibility and remedies are determined according to the applicable warranty terms.
Damage resulting from improper installation, misuse, unauthorized modifications, or incompatible equipment may not be covered.
6. Refund Processing
When a refund is approved, it will be issued to the original payment method.
Please allow 5–10 business days after processing for the refund to appear, depending on your financial institution.
7. Contact Information
For questions regarding your order, returns, exchanges, or product compatibility, please contact:
Repair Gizmo
Website: www.repairgizmo.com
Email: info@repairgizmo.com
Phone: (347) 923-1219
Important: Nothing in this policy limits any rights or remedies customers may have under applicable consumer protection laws.